Your contract is with [The Works Sarl] a French registered company whose registered office is at 212 Route de La Merive, La Cote D’Arbroz and from hereafter will be referred to as “The Works”,“we”, “us” or “our”).
“Booking Form” means the electronic booking system used incorporating these T&Cs that the Group leader and all party members in the group electronically agree to.
“Group Leader” is referred to as the person in charge of the booking.
Agreement
1.1 These Terms & Conditions together with your completed Booking Form bind a contract between The Works and all party members listed on the Booking Form. The contract is considered to have been made as soon as the Booking Form has been sent, Terms & Conditions agreed and returned on line by the Group Leader, accompanied by a non refundable deposit payment.
1.2 When payment has been made over the telephone, without a Booking Form being completed, a contract will be created immediately between you and The Works upon completing a credit/debit card payment or Bank Transfer for Deposit or full payment of your holiday. This will be considered “Verbal Confirmation” of your booking. “Written Confirmation” will follow shortly after.
1.3 The Group Leader is responsible, on behalf of all other members of the group, for all matters relating to the booking, thus he/she will be personally liable for all monies outstanding from the remainder of the guests listed on the booking form.
1.4 “The Group” refers to all persons booked to stay in the Catered Property listed on the Booking Form and also includes any subsequent changes of names to the original booking.
1.5 If at any time, prior to the start of the holiday, there is a change of Group Leader The Works must be notified, either by email or telephone, by the original Group Leader.
1.6 Under no circumstances are additional guests allowed to stay in the Catered Property other than those specified on the Booking Form. Failure to comply with this may result in your booking being terminated immediately in resort and you and your party being asked to vacate the relevant Catered Property immediately.
No compensation will be paid for this.
Booking and Payment
2 Your Reservation
2.1 Once you have agreed to book your holiday with us, it is on the basis these Conditions shall apply to any contract between us. Any request must be accompanied with payment of your deposit or full payment (as applicable – see paragraph 2.2 below). Your booking will be taken as confirmed in respect of all persons named on your booking form and a binding contract between us (incorporating these Conditions) will come into existence only when we send our Confirmation Invoice to you. Prior to doing so, we may send you an acknowledgement of your booking request. Any such acknowledgement simply indicates that we have received your booking request.
2.2 Please check your Confirmation Invoice together with all other documents sent to you as soon as you receive them. Contact us immediately if any information which appears on the Confirmation Invoice or elsewhere appears to be incorrect or incomplete, as it may not be possible to make changes later. We regret we cannot accept any responsibility if we are not notified of any inaccuracies in any document within ten days of our sending it out. Whilst we will do our best to rectify any inaccuracies notified outside these time limits, you will be responsible for any costs and expenses involved in doing so except where we made the mistake and there is good reason why you did not contact us within the above time limits.
2.3 Any contract is with the “Group Leader” as shown on your booking request form. We can only accept a booking if the “Group Leader” is at least 18 years old on or before the date when we send our Confirmation Invoice.
2.4 When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party these Conditions. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.
3 Our Price Policy and Payment Terms
3.1 Methods of payment are bank transfer to our UK or French bank accounts, and credit or debit card.
3.2 All card payments are taken IN EUROS and an additional 1% card charge will be added to the total price.
3.3 When calculating the daily currency exchange. The Works use leading currency exchange provide on www.xe.com.
3.4 The Works will not be held responsible for additional charges incurred by you for international bank transfer costs or charges issued from your bank or card issuer. This also includes payment discrepancies or additional costs caused by variations in exchange rates used by your bank or card issuer.
3.5 In the event of non-payment the Group Leader will be contacted to make immediate payment by other means. If there is a failure to make payment by other means we reserve the right to cancel the booking and retain any Deposits paid and levy cancellation charges as outlined in sections 5.5 and 5.6 below. The Works then reserves the right to re-book the same week in the same accommodation to another client without notification.
3.6 In the event of late payment of your final balance, any charges or loss of revenue incurred on our behalf will be added to your balance. We reserve the right to cancel your holiday should you fail to pay your final balance. No compensation will be provided.
3.7 Details of a valid credit card will be taken on arrival at the property in resort as security against damage, loss, breakages and additional cleaning charges as more specifically detailed in section 12. These details will be kept for the duration of your stay and by you agreeing to these T & Cs, you are agreeing to allow The Works to charge that card in Euros in the event of any damages, losses, breakages or additional cleaning charges.
3.8 The Works will endeavour to deal with any discrepancy during your stay. In the event that damage to one of our properties is not brought to our attention during this period, and is learned of after your departure, we will contact you within 72 hours of leaving the property to confirm additional charges to be processed.
Changes and Cancellation by us
3 If We Change your Accommodation Arrangement before Arrival
3.1 We hope and expect to be able to provide you with the accommodation we have confirmed to you in our Confirmation Invoice. The Works have taken on a private long term lease on Chalet Symphony, so changing accommodation shouldn’t be an issue. Nevertheless, on occasion, changes to accommodation arrangements using independent suppliers over whom we have no direct control do have to be made, and we reserve the right to make these. Most of these changes are minor. However, if we consider them a “Significant Change” we will endeavour to advise you as soon as reasonably possible. A Significant Change includes, purely by way of example, a change of accommodation to that of a lower category and/or price and/or area.
3.2 In the case of a Significant Change to your accommodation before arrival we will provide you with three alternatives:
3.2.1 alternative accommodation of equivalent or of very closely similar standard and price, if available, or
3.2.2 alternative accommodation of a lower standard together with a refund of the difference in price, if available; or
3.2.3 cancel your booking with a full refund of all monies paid. In all 3 cases, compensation will be paid as detailed in clause 9 below unless the change occurs as a result of circumstances beyond our control (in which case clause 14.1 will apply).
4 If We Cancel Your Booking
4.1 In the unlikely event we need to cancel your accommodation booking we will tell you as soon as possible. However we will not cancel your accommodation booking less than 28 days before arrival unless it is for a reason outside our control as provided in clause 14.1. If we have to cancel your booking we will provide you with three alternatives:
4.1.1 alternative accommodation of equivalent or of very closely similar standard and price, if available, or
4.1.2 alternative accommodation of a lower standard together with a refund of the difference in price, if available; or
4.1.3 receive a full refund of all monies paid. In all 3 cases, compensation will be paid as detailed in clause 9 below unless the change occurs as a result of circumstances beyond our control (in which case clause 14.1 will apply) or we cancel as a result of your failure to pay your deposit or the balance or any other sum when due.
5 Resort Services
Clauses 3 and 4 do not apply in respect of changes or cancellation of any services other than the provision of accommodation. Your ability to cancel or otherwise any Resort Service will depend on the terms and conditions of the relevant third party supplier. If we have yet to book the relevant Resort Service at the time we give you notice of a change or cancellation to the accommodation you will receive a full refund of monies paid in respect of the relevant Resort Service.
Changes and Cancellation by you
6 If You Change Your Accommodation Booking
6.1 If you want to change your accommodation booking in any way you must inform us in writing as soon as possible. We will try to help you, although we cannot guarantee that we will always be able to do this as changes are subject to availability at the time.
6.2 Where we can make a change, we will charge for any details changed, at the price which applies on the day the change is made. In addition, we will also apply an administration charge of £30 for each person on the booking and you will also have to pay us any further costs we incur, for example with our suppliers, in making any change.
6.3 Any booking discount you may have received at the time your original booking was made may be altered or reduced whenever changes are made if such discount has since been altered, reduced or withdrawn.
6.4 Any change to your accommodation or length of stay has to apply to all members on your booking.
7 If You Cancel Your Accommodation Booking
7.1 If you wish to cancel your accommodation booking, the Lead Name must write to us. If you cancel your booking or we are entitled to treat your booking as cancelled in accordance with these Conditions, we will levy a cancellation charge on the scale shown in the table set out in clause 9.
7.2 If the reason for your cancellation falls within your insurance cover, you may be able to claim a refund of your cancellation charges from the insurance company less any applicable excess.
7.3 If you or anyone included within your booking is unable to go for any reason or decides that he/she does not want to travel, you may be able to transfer the whole booking or the place on the booking of the person(s) concerned to someone else/other people suggested by you and acceptable to us subject to the following:
7.3.1 The Group Leader must write to us with full details of who cannot or does not want to travel and who you would like to go instead. We must receive this information at least 14 days before the date of arrival.
7.3.2 If the change can be made, you will have to pay an amendment fee of £30 per person changed on the booking together with any extra costs we incur or are asked to pay in order to make the change.
7.3.3 Anyone who travels in place of anyone who was originally due to stay at the accommodation must agree to these Conditions and any other requirements which apply to the booking before the change can be finalised. If the full cost of the accommodation should already have been paid when the change is requested but has not been, this must also be paid before the change can be finalised.
7.4 If you do cancel, you must still pay any amendment charges which arose before the cancellation, and any deposits paid for any pre-booked items or services.
8 Resort Services
Clauses 6 and 7 do not apply in respect of changes or cancellation of any services other than the provision of accommodation. Your ability to amend or cancel any Resort Service will depend on the terms and conditions of the relevant third party supplier [although we will use reasonable endeavours to make any necessary change or cancellation on your behalf subject to you paying any relevant charges of the third party supplier.] If at the time we receive notice of your cancellation of the accommodation we have yet to book the relevant Resort Service you will receive a full refund of monies paid in respect of the relevant Resort Service.
If requested by you we will endeavour on your behalf to organise with third party suppliers, ski school, lift passes, equipment hire, child-minding or crèche services (“Resort Services”) at any time before or during your stay with us for any period during which you have booked accommodation with us providing any request is accompanied by full payment for the relevant Resort Service. You understand and accept that Resort Services are supplied by third parties and not us and your contract for Resort Services will be with the relevant third party supplier whose own terms and conditions will apply to your contract with them. In organising Resort Services our sole responsibility to you is to use reasonable endeavours to book the relevant Resort Service on your behalf and you recognise that the more notice you give us the less likely you are to be disappointed. We have no liability for the acts or omissions of the relevant third party supplier liability in relation to Resort Services.
8 If You Cancel Your Accommodation Booking
7.1 If you wish to cancel your accommodation booking, the Lead Name must write to us. If you cancel your booking or we are entitled to treat your booking as cancelled in accordance with these Conditions, we will levy a cancellation charge on the scale shown in the table set out in clause 9.
7.2 If the reason for your cancellation falls within your insurance cover, you may be able to claim a refund of your cancellation charges from the insurance company less any applicable excess.
7.3 If you or anyone included within your booking is unable to go for any reason or decides that he/she does not want to travel, you may be able to transfer the whole booking or the place on the booking of the person(s) concerned to someone else/other people suggested by you and acceptable to us subject to the following:
7.3.1 The Group Leader must write to us with full details of who cannot or does not want to travel and who you would like to go instead. We must receive this information at least 14 days before the date of arrival.
7.3.2 If the change can be made, you will have to pay an amendment fee of £30 per person changed on the booking together with any extra costs we incur or are asked to pay in order to make the change.
7.3.3 Anyone who travels in place of anyone who was originally due to stay at the accommodation must agree to these Conditions and any other requirements which apply to the booking before the change can be finalised. If the full cost of the accommodation should already have been paid when the change is requested but has not been, this must also be paid before the change can be finalised.
7.4 If you do cancel, you must still pay any amendment charges which arose before the cancellation, and any deposits paid for any pre-booked items or services.
8 Resort Services
Clauses 6 and 7 do not apply in respect of changes or cancellation of any services other than the provision of accommodation. Your ability to amend or cancel any Resort Service will depend on the terms and conditions of the relevant third party supplier [although we will use reasonable endeavours to make any necessary change or cancellation on your behalf subject to you paying any relevant charges of the third party supplier.] If at the time we receive notice of your cancellation of the accommodation we have yet to book the relevant Resort Service you will receive a full refund of monies paid in respect of the relevant Resort Service.
9. Cancellation Charges
9.1 The following table sets out the sums normally payable to us or you in the event of Significant Changes or cancellation to your accommodation booking. These sums are not payable where we have to make a Significant Change or cancel your accommodation booking as a result of:-
9.1.1 matters outside of our control when clause 14.1 shall apply or
9.1.2 where your booking was accepted “subject to availability” or similar and accommodation is not available
9.2 “Total Price” means the total price payable by you for the accommodation excluding any fees payable for any changes made by you to your booking.
9.3 Notification of cancellation 4 – 8 weeks before commencement of your holiday – You are still liable for 50% of the total holiday cost. Notification of cancellation less than 4 weeks before commencement of your holiday – You are still liable for 100% of total holiday cost Airport Transfers
11.0 Hot Tub Maintenance
11.1 We take hot tub care, cleanliness and maintenance very seriously. Every week, prior to guests arriving, hot tubs are cleaned, maintained and filters and water replaced. Water quality and cleanliness are also monitored 3 times a day throughout the week. Whilst We will endeavour to ensure the health and safety of guests using the hot tub, We cannot guarantee it.
11.2 Guests use hot tubs at their own risk and special care should be taken at all times, especially when getting into and out of the hot tub. Extra care should be taken during cold and icy conditions as the areas surrounding the hot tubs cannot be salted to remove ice. The Works presume that all guests, before using the hot tub, have read and understood the Hot Tub Safety notices posted within the Catered Property.
11.3 We recommend that children under the age of 12 years of age do not use the hot tub. Children under the age of 16 years must be supervised by an adult at all times to avoid the risk of drowning and/or overheating.
11.4 We reserve the right to close hot tubs for reasons related to, but not limited to, damage, chemical imbalance, breakdown, vandalism or unsafe conditions. Prior notice is not necessary and in such cases compensation will not be payable to guests.
Limitation Of Liability And Description
10. Limitation Of Our Liability To You
10.1 If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your accommodation. However we will not be liable where any failure in the performance of the contract is due to:
10.1.1 you; or
10.1.2 a third party unconnected with the provision of the accommodation or any additional service and where the failure is unforeseeable or unavoidable; or
10.1.3 unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.
10.2 Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of [two times the cost of your accommodation].
10.3 Resort Services that you may choose to book or pay for through us whilst you are away are not part of the arrangements provided by us. For any Resort Services that you book thorough us, your contract will be with the provider of such Resort Services and not with us.
10.4 The provisions of clauses 10.1 to 10.3 inclusive are in addition to any other limitation of liability contained in these Conditions.
10.5 Nothing in these Conditions affect any statutory rights that you may have under the relevant jurisdiction applicable pursuant to clause 14.3
11. Description
All photographs and descriptions of accommodation provide a general indication of the quality and standard of accommodation available and are not contractual. We reserve the right to make modifications to the specification of accommodation. In particular but without prejudice to the generality of the foregoing we reserve the right to alter furniture, fittings, amenities or facilities without prior notice although if this constitutes a Significant Change the provisions of clause 3 will apply.
Your Responsibility
12.1 Special Requests. If you have a special request, we will do our best to help, but we cannot guarantee it except as set out below. Please advise us of your request at the time of booking and make sure that we are given as much detail as possible. A special request would include (but is not limited to) a social event which you would like to host in the accommodation such as a wedding or other reception or any large social gathering of whatever description where in any circumstance the number of guests exceeds the total size of your booked party. If your special request is vital to your arrangements, it must be specifically agreed with us before or at the time you book. We promise to comply with any special request which we have specifically agreed and confirmed in writing. General confirmation that a special request has been noted or passed on to the supplier or the inclusion of a special request on your Confirmation Invoice or on the acknowledgement of your booking or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed in writing all special requests are subject to availability. If any additional cost is applicable, it will either be invoiced to you prior to your arrival or should be paid for locally.
12.2 Your Documentation. You are responsible for ensuring that you and all other persons included in the booking satisfy all passport, visa, travel insurance and health certificate requirements and we accept no responsibility for any refusal of travel or entry into any destination or for any liabilities, losses, delays or expenses incurred through any irregularity in such documentation. If you have any queries with regard to documentation and insurance requirements you must raise them with us well in advance of arrival.
12.3 Health Precautions & Disabilities
12.3.1 You should check what vaccinations and other health precautions are required or are advisable for your chosen destination and journey with your doctor in good time before departure.
12.3.2 You must provide us with full details of any existing medical problem or disability that may affect your accommodation requirements at the time of booking. This information is likely to constitute “sensitive personal data” for the purposes of the Data Protection Act 1998 and we would draw your attention to clause 14.2 below. If, in our reasonable opinion, your chosen arrangements are not suitable for your medical problem or disability or you are not travelling with someone who can provide all assistance you may reasonably require, we have the right to refuse to accept the booking. If you do not give us full details of your medical problem or disability at the time of booking, we can also cancel the booking when we find out the full details if in our reasonable opinion the arrangements are not suitable or you are not travelling with someone who can provide all assistance reasonably required. If we cancel in this situation, cancellation charges as set out in the last column of the table in clause 9 must be paid by you in respect of the person(s) whose accommodation is cancelled.
12.4 Insurance
We consider comprehensive travel insurance to be essential and by submitting your booking request you confirm that you and your party have (or will have before travelling) appropriate travel insurance. Travel insurance is widely available and insurance providers should have a policy available for you to purchase. Please read your policy details carefully and take them away with you. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs and any particular activities that you may wish to take part in whilst away. In particular in the case of Winter sports holidays the insurance should cover skiing activities.
12.5 Behaviour
You are responsible for the behaviour of yourself and your party. We can refuse to accept you as a customer or refuse to continue dealing with you and/or any other member of your party by terminating your booking if behaviour is or is likely to be, in our reasonable opinion, or in the reasonable opinion of any accommodation supplier or other person in authority, disruptive, upsetting or dangerous to yourself or anyone else or if you or any member of your party have caused or are likely to cause damage to property. Without prejudice to the generality of the foregoing you must not carry out or allow to be carried out any illegal activity in the accommodation. We will not pay any refund, compensation or other sum whatsoever or any costs or expenses incurred by you if we have to terminate your booking due to such unacceptable behaviour. In this situation we will then have no further responsibility for you or any other member of your party (including any return travel arrangements).
12.6 Cleaning, Damage To Accommodation & Security Deposits
12.6.1 You are responsible for:
12.6.1.1 all telephone [and internet charges] incurred by you (if available at the booked accommodation);
12.6.1.2 any damage or loss to the accommodation (including damage to or loss of any fixtures, fittings, inventory and equipment) during your stay and any losses thereby suffered by us or the accommodation provider that is caused by the wilful, negligent or careless actions or omissions of you, any member of your party or any invitee of yours to the accommodation (including any damage done by or losses arising from the misuse of equipment);
12.6.1.3 all keys and remote control handsets for garages provided to you;
12.6.1.4 leaving the accommodation in a clean and tidy condition before departure; and
12.6.1.5 removing all rubbish from the accommodation before departure.
12.6.2 You must report any loss, damage or breakages to us as soon as reasonably possible and in any event within 24 hours. If you fail to report any damage or loss found at the property within 24 hours of arrival it will be assumed you are responsible for that damage or loss. We reserve the right to require the payment of a security deposit prior to or upon arrival as security against any damage done to the accommodation and/or loss of keys/remote control handsets for garages and/or cleaning and/or disposal of rubbish. We will confirm the amount required upon booking and will also confirm whether this is to be paid to us or the accommodation provider upon arrival. We reserve the right to refuse access to any booked accommodation if the full amount of the security deposit is not paid when requested by us. The security deposit will be returned to you (subject to any deductions to cover any such damage/losses/cleaning/disposal of rubbish) either upon check-out or within 14 days of the end of your stay (save where we are awaiting an invoice in respect of third party supplies such as telephone charges in which event we will refund the security deposit (subject to any relevant deductions referred to above) within 7 days of the receipt of an uncontested invoice for the third party supply). Please note that the lodging of any security deposit does not in any way limit your liability under the provisions of these Conditions.
12.7 Numbers In Accommodation & Guests
Please note that under no circumstances may any person stay in the accommodation other than the persons identified in the booking without the prior consent of both us and the relevant accommodation provider. Whilst you may invite guests during the day to the accommodation, parties and other large gatherings are not permitted unless you have sought our consent pursuant to the provisions of clause 11.1 and we have given consent. If it is discovered that any person (other than those identified in the booking) have stayed the night at the accommodation we reserve the right to apply an immediate surcharge of up to [£ ] per person per night.
12.8 Check-In & Check-Out
12.8 The Catered Property is available for access after 4 pm on the day of your arrival. If, however, you arrive earlier you are welcome to leave your luggage with us whilst you pop into town for a coffee or beer.
12.8 For departure, rooms must be vacated by 10 am. If you would like to ski on your last day, and consequently are planning to book a later return flight, More Mountain can store your luggage free of charge. We cannot guarantee a room being available to shower or change in and you must collect your luggage before 3 pm
If We have arranged your airport transfer as part of the cost of your holiday the latest possible departure from resort will be 3pm. This is irrespective of your actual flight times.
12.9 Breakdowns
If any equipment at the accommodation breaks down then you should contact our representative as soon as possible. Please note that we cannot be liable for any problems suffered as a result of matters occurring outside of the accommodation such as power cuts or water shortages or failures and problems with shared amenities.
12.10 No Pets
As a general rule the bringing of pets or any other animal into the accommodation is prohibited. However, with the consent of the property owner, pets may be admitted to some of the accommodation. If you wish to bring a pet please inform us at the time you request us to make a booking and we will advise you as to whether or not pets are permitted in the accommodation requested. Please note you may be required to pay an additional security deposit.
12.11 Smoking Policy
For the safety and convenience of all our guests we operate a strictly no smoking policy in all our accommodation buildings and vehicles. Any breach of this provision may result in an additional cleaning charge of up to £500.
12.12 Personal Possessions Including Valuables
We are not liable for any theft or loss of personal possessions from our accommodation or vehicles. You should be aware that the risk of burglary or theft in holiday destinations is particularly high. Accordingly you are advised not to travel with expensive and/or personally valuable items but rather to leave them at home.
12.13 Access, Cleaning, Linen and Photography
12.13.1 You accept that we and the owner of the accommodation are entitled to access any accommodation which is self-contained at any time during your stay for the purposes of verifying your compliance with these Conditions and for inspection and maintenance.
12.13.2 Self-contained accommodation is cleaned thoroughly before your arrival and following your departure but notwithstanding this you are required to comply with your obligations in clause 12.6 and clause 12.8. If you wish us to arrange cleaning during your stay we will endeavour to accommodate this but you will be required to pay an additional charge.
12.13.3 Linen is included with your accommodation and is changed once a week. If you require more frequent changes we will endeavour to accommodate this but you will be required to pay an additional charge. You are advised to bring your own beach towels and cot linen.
12.13.4 Any photographs taken of the accommodation may not be used commercially without our prior written consent.
13.1 Transfers
If The Works have arranged your airport transfer it will be with the Savoie Flair. Our regular changeover days are Sunday and any transfers required outside of these days may incur an additional charge.
13.2 Upon arrival at Geneva you will be greeted by a member of Savoie Flair at arrivals who will inform you of your departure time.
If you are travelling in a small party, you may be required to wait at the airport for a maximum of one hour, to wait for other flight arrivals.
Alternatively, if you wish to leave immediately, a private transfer upgrade can be arranged for an additional charge.
Transfer time to Morzine will be less than 90mins in good conditions.
13.3 In the case of unforeseen circumstances, out of The Works or Savoie Flair’s control, such as but not limited to flight delays, cancellations, lost luggage, adverse weather and road conditions, you may be required to wait in the airport arrivals café area for a maximum of 1 hour. If this happens, you will be notified immediately upon arrival and kept informed of the situation by a designated Savoie Flair staff member.
13.4 For your return journey, it may be necessary for us to allow up to 4 hours to transport you safely to the airport, due to adverse weather conditions or expected traffic delays.
13.5 Any decisions regarding departure times from Morzine to Geneva will be made by Savoie Flair, and we will notify you of this on the evening before your departure. Savoie Flair will always allow adequate time to ensure you arrive safely, and on time for your flight home.
13.6 Any costs incurred due to unforeseen circumstances resulting in you missing your flight should be claimed against your holiday insurance. We can help to provide you with any paperwork required to support such a claim.
13.7 Transfers outside of our normal changeover days, and for in-correct information supplied by yourself, requiring us to arrange additional transfers at short-notice, We reserve the right to charge the price quoted on the Savoie Flair website for Geneva transfers.
14. If You Have a Complaint
If you have cause for complaint during your stay, you must bring it to the attention of your chalet host. They will do their best to rectify the situation. If your complaint is not resolved locally, please follow this up within 14 days of your return home by writing to the manager Gavin at info@theworksmorzine.com giving your booking reference and all other relevant information. Please keep your letter/email concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly recommended that you communicate any complaint to the relevant representative without delay and complete a report during your stay. If you fail to follow this simple procedure we may be deprived of the opportunity to investigate and rectify your complaint during your stay and this may affect your rights under this contract.
15. Miscellaneous
15.1 Circumstances Beyond Our Control
We will not be liable to pay any compensation if we are forced to cancel or in any way change your booking as a result of unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even with all due care. These include unavoidable problems with the accommodation, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, epidemic or terrorist activity. In addition we cannot be liable for any problems with amenities, building works, power supplies, TV and data reception or for any loss of enjoyment of your holiday arising out of matters which are not within our direct control or within the direct control of the relevant accommodation provider.
15.2 Data Protection
Information about you and members of your party, including your names, contact details and any special needs, disabilities or dietary requirements is collected by us when you request information or make a booking with us. We may disclose this information to our service providers (who may be located outside the UK) for the purpose of providing you with your accommodation. Only information necessary for this purpose will be disclosed to them. We may use your information for the purposes set out in our data protection registration with the Office of the Information Commissioner. We may disclose the same to companies who act as data processors on our behalf. Some information, for example relating to your health, may be “sensitive personal data” within the meaning of the Data Protection Act 1998. We need this information to cater for your needs, but it is collected on condition that we have your positive consent. If you do not agree to our use of your information, we cannot accept your booking. From time to time we may contact you by post or email with information about special offers or services that we provide. If you do not wish to receive such information, please notify us. You have the right to ask us in writing for a data subject access request form to obtain a copy of the information which we hold about you. You will be charged a fee for this. Any request should be addressed to us at [ ] or by email to [ ].
15.3 Jurisdiction/Governing Law
We both agree that any dispute, claim or other matter of any description (and whether involving personal injury or not) which arises out of or in connection with your booking or travel must be brought in the Courts of England and Wales only (unless you are a resident of Scotland or Northern Ireland in which case any proceedings must be brought in either the Courts of your own country or those of England and Wales). We both also agree that English law (and no other) will apply to your contract (unless proceedings are brought in Scotland or Northern Ireland, in which case Scottish or Northern Irish law, as applicable, will apply instead). If this provision is not acceptable to you, you must tell us at the time of booking.
SURF
YOGA
EMPOWERMENT
ADVENTURE
CONNECTIONS
Reviews
Author
I had definitely one of the best weeks of my life with Salty Souls Ecuador. Learn so much about myself, socially, emotionally, mentally and physically. Really empowering! Loved everything about my experience! Great surf, amazing food, awesome yoga teacher! Everybody was so nice and we had a blast! Thanks again MC, Ari, Alex, Gracie, Leah, Isra and Erick and Chinito ???? and of course all my Salty Sisters! If you’re thinking about trying this experience, I only have one thing to say: Go for it! It’s totally worth it!! I would do again without hesitation!
Author
What a wonderful experience for learning, growing and empowering women. I will be going back to Ecuador and Salty Souls on another trip because it was such an amazing experience. The people I met were amazing and gave me a whole new perspective on the world. Would definitely recommend unless you don’t like completely awesome things. Thank you to all the people who made this run and flourish into an amazing opportunity!
Author
I couldn’t have asked for a better experience. The people, location, food, and adventures all surpassed my expectations. If you are looking for a way to connect with some bad ass babes, spend time in a beautiful country, and be active then this trip is for you! 10/10 would recommend 🙂
P.S. If you are reading the reviews, that means you’re at least a tiny bit interested, so stop sitting on here and go sign up! You deserve it!